privacy policy

Privacy Policy – Lombok Tour Booking Platform


Last updated: 14-01-2025


1. Introduction


This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Lombok tour booking platform (“Website”).

By using the Website, you agree to the practices described in this Privacy Policy.


We are committed to protecting your privacy and complying with applicable data-protection laws in Indonesia.

2. What information we collect


We collect information that you provide directly and information collected automatically when you use the Website.


2.1 Information you provide to us


When you submit a booking or contact us, we may collect:


2.2 Sensitive information


We do not require sensitive personal data.

However, if you voluntarily provide health information (e.g., medical conditions, pregnancy, mobility limitations) to help tour operators assess suitability, this will be handled carefully and only shared when necessary for your safety.


2.3 Automatically collected information


When you visit the Website, we may automatically collect:


This is used for analytics and site improvement.


2.4 Cookies


We may use cookies or similar technologies to improve user experience.

You can disable cookies via your browser settings, but some features may not function correctly.

3. How we use your information


We use personal information to:


We do not sell your data.

4. Sharing of information


We may share your information only in the following cases:


4.1 With Lombok tour operators


We share only the information necessary to:


Example shared data:


4.2 Service providers


We may use third-party tools for hosting, analytics, or communications. These providers are obligated to protect your data.


4.3 Legal requirements


We may disclose information if required by:


4.4 Business transfers


In the event of a merger, acquisition, or sale of assets, your data may be transferred, subject to continued protection.


We do not share data for advertising networks or unrelated marketing.

5. Payments


Our Website does not process payments.

If you make payments directly to tour operators, your payment information is governed by their policies, not ours.


We do not collect or store:

6. Data storage and retention


Your personal data will be stored only:


When data is no longer needed, it will be securely deleted or anonymized.

7. Data protection and security


We take reasonable technical and organizational measures to protect personal data from:


However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. International data transfers


If you are outside Indonesia, your information may be transferred to Indonesia where our servers or operators are located.

By using the Website, you consent to such transfers.

9. Your rights under Indonesian law


Subject to applicable law, you may have the right to:


To exercise these rights, please contact us via the details below.

10. Children’s privacy


Our services are not intended for children under 18.

We do not knowingly collect personal data from children.

If we become aware that we have done so, we will delete it promptly.

11. Links to other websites


The Website may contain links to external tour operator or partner websites.

We are not responsible for their privacy practices. Please review their policies separately.

12. Changes to this Privacy Policy


We may update this Privacy Policy periodically.

Changes take effect when posted on the Website.

Continued use after updates constitutes acceptance.

13. Contact Us


If you have questions, requests, or complaints regarding privacy, please contact: